During what step is the conflict itself defined in the resolution process?

In the conflict resolution process, defining the conflict is a crucial step that allows all parties involved to understand what they are dealing with. This is typically done in the earlier phases of resolution, specifically in Step 3. During this step, the specific details of the conflict are articulated, ensuring that everyone has a shared understanding of the issues at hand.

By clearly defining the conflict, the resolution process can move forward with a focus on addressing the root causes and concerns underlying the disagreement. This clarity is essential for developing potential solutions and reaching a satisfactory resolution for all parties involved. If the conflict remains vague or poorly understood, it can lead to ineffective negotiations and unresolved issues.

Therefore, Step 3 is pivotal because it sets the foundation for the rest of the resolution process, enabling constructive dialogue and collaborative problem-solving.