In Yvonne's mediation, what is a key factor that suggests she did not do a good job?

The choice indicating that Yvonne made a decision for her friends highlights a significant misstep in the mediation process. Effective mediation is fundamentally about facilitating a dialogue between the parties involved, allowing them to express their feelings, perspectives, and potential resolutions. When a mediator takes it upon themselves to make decisions for others, it undermines the collaborative nature of mediation. The parties involved may feel disempowered or disregarded, as their input and agency in resolving the conflict are minimized.

In a successful mediation, the mediator's role is to guide the process, encourage open communication, and help the friends explore their options, rather than dictate outcomes. This empowerment leads to a more satisfactory resolution for all participants, as they have invested in creating the solution themselves. By making a decision for her friends, Yvonne likely failed to fully engage them in the mediation process, which is why this choice is indicative of her inadequate performance in that role.