What is the term for using a neutral third party to facilitate conflict resolution?

The term for using a neutral third party to facilitate conflict resolution is mediation. In this process, the mediator helps the parties involved discuss their issues, explore options, and reach a mutually acceptable agreement. The key characteristic of mediation is that the mediator does not take sides or make decisions for the parties but rather guides them toward their own resolution. This contrasts with arbitration, where the arbitrator makes a binding decision, and negotiation, which typically occurs directly between the parties without third-party assistance. Facilitation may involve guiding a discussion but might not focus specifically on resolving a conflict. Mediation specifically emphasizes the role of the neutral party in helping to resolve disputes amicably.