What process involves working with opposing sides to resolve disputes?

The process that involves working with opposing sides to resolve disputes is mediation. In mediation, a neutral third party facilitates communication between the conflicting parties to help them reach a mutually acceptable solution. The mediator does not impose a decision on the parties but rather helps them explore their issues and interests to find common ground.

Mediation is often preferred because it encourages cooperation and maintains relationships, making it particularly effective in situations where the parties are likely to continue interacting, such as in family disputes or workplace conflicts. It emphasizes collaboration and the autonomy of both parties in crafting their agreement, as opposed to having a solution imposed upon them.

In contrast, negotiation is a direct dialogue between the parties involved where they attempt to reach an agreement, which may not involve a third-party facilitator. Arbitration involves a third party making a binding decision on the dispute after hearing both sides, similar to a mini-trial, which can lead to a more adversarial process. Facilitation is about guiding a group through a process or discussion, rather than specifically addressing disputes. Thus, mediation stands out as the process specifically designed to help opposing sides resolve their conflicts collaboratively.